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i updated os x and now safari won’t work

i was installing the recent os x update, and as my mac was shutting down to restart and install the update, safari stopped responding, so i had to force it to quit. the update installation went fine otherwise, but once i signed back into my computer, safari didn’t work anymore. it keeps stalling (spinny rainbow ball) and then crashing every time i try to launch it, and i keep getting what i think is the same error message (“safari quit unexpectedly”)

and the same thing happens in safe mode

so, searching the internet for ideas, i’ve cleared the cache files. i’ve run disk utility’s first aid in recovery mode (everything came back fine), and so, i don’t know what to do now.

any ideas and suggestions would be very much appreciated

MacBook Air 13″, 12.1

Posted on Jan 1, 2022 6:57 PM

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Question marked as Best reply

Posted on Jan 2, 2022 5:50 AM

Go step by step and test.


1. Quit Safari, launch Safari holding the Shift key down.

    https://support.apple.com/en-us/HT203987


2. Startup in Safe Mode. https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac.  


    Quote:

    It also does a basic check of your startup disk, similar to using First Aid in Disk Utility

    And it deletes some system caches, including font caches and 

    the kernel cache, which are automatically created again as needed


3. Clear History

    https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

    Please read the article before clearing history, 

    this is like a low level resetting of Safari without affecting passwords and bookmarks.


4. If Safari doesn't open a webpage or isn’t working as expected

    https://support.apple.com/en-us/HT204098

5 Remove Extensions and try.

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1 reply
Question marked as Best reply

Jan 2, 2022 5:50 AM in response to zuul’s_keymaster

Go step by step and test.


1. Quit Safari, launch Safari holding the Shift key down.

    https://support.apple.com/en-us/HT203987


2. Startup in Safe Mode. https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac.  


    Quote:

    It also does a basic check of your startup disk, similar to using First Aid in Disk Utility

    And it deletes some system caches, including font caches and 

    the kernel cache, which are automatically created again as needed


3. Clear History

    https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

    Please read the article before clearing history, 

    this is like a low level resetting of Safari without affecting passwords and bookmarks.


4. If Safari doesn't open a webpage or isn’t working as expected

    https://support.apple.com/en-us/HT204098

5 Remove Extensions and try.

i updated os x and now safari won’t work

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