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User profile for user: shahzada288
shahzada288 Author
User level: Level 1
8 points

An Error has occured. Safari could not be verified. (311)

I have recently updated my OS from OS El Capitan to macOS High Sierra. I am having trouble updating Safari (to 12.1.2) ever since. Every time I try to update, it gives me this error: An Error has occured. Safari could not be verified. (311)


This is part of the bigger problem. My system shuts down due to some Kernal Panic problem (don't exactly know what that is). I think this happens because of some pending updates -- at least that what I came to know from my exploration about this issue so far. Please see attached the problem report and help if you may. I am a new MacBook Pro user but these problems/glitches are completely spoiling my experience of the otherwise great product.

Posted on Aug 27, 2019 6:09 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,123 points

Posted on Aug 27, 2019 6:45 PM

Try copying the entire report and posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information



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User profile for user: Eric Root
Eric Root
User level: Level 10
684,123 points

Aug 27, 2019 6:45 PM in response to shahzada288

Try copying the entire report and posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information



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User profile for user: Eric Root
Eric Root
User level: Level 10
684,123 points

Aug 29, 2019 8:01 AM in response to shahzada288

You are welcome. If you load the Top Site page, is it still blurry?


Have you restarted the computer? Tried logging out of your user account and back in?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information





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User profile for user: shahzada288
shahzada288 Author
User level: Level 1
8 points

Aug 28, 2019 1:13 AM in response to Eric Root

Thanks Eric. Here's the PastBin URL of the error report: https://pastebin.com/bvhQrqHq I tried running it on safemode, that kinda helped. The frequency of the shutdowns is much less now (once in a few hours), but the issue is not fully fixed yet. Also, I am not able to update Safari. It's giving me this error every time I try to run the update: Safari could not be verified (see attached). Also tried running it on safe mode, still not working. What could be causing this issue?

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User profile for user: shahzada288
shahzada288 Author
User level: Level 1
8 points

Sep 1, 2019 10:48 AM in response to Eric Root

I tried pretty much everything, Eric. My issue is not getting fixed. The frequent restart issue is just killing my productivity on this device. I was able to update Safari by running the first aid option on Disk Utility, but now the Software Updates (Security Updates 2019-004 10.13.6) are not running. I have tried safe mode, different user account, loging out of iTune and App store, etc. Nothing works. What happens is that the update gets installed on the device; but when I restart the system to run it, it gives me the error ("The update couldn't be installed. Open your App Store to update it"). After this error, when I go to the App Store and click on update, it starts downloading the same update again. It's about 1.8 GB, and I have spent over 16 GBs in trying to get it installed and run. But for some weird reason, it's not working. I think the Kernal Panic issue happening because I have not been able to run these software updates. The graphics are still blurry though Safari has been updated.

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An Error has occured. Safari could not be verified. (311)

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