Launching Contacts in iMac failed.

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Marbert2 Author

Level 1

8 points

Launching Contacts in iMac failed.

Specs:

iMac

21.5 inch Built in 2010

Processor: 3.06 Ghz Intel Core i3 64-bit

Memory: 4GB (2x2GB)1333 16GB MHz DDR3

OS: HighSierra/10.13.6

Problem: On this OS, I never used Contacts. When I open it recently it failed with messages: re-open etc. In System/Library there is no file. How do I reset or re-install or repair?

I use Contacts frequently on my MacBookAir instead. In this System/Library there is also no file because I intended to copy from MBA > iMac. I don't use iCloud on iMac.

Thanks.

iMac 21.5″, OS X 10.11

Posted on Jan 2, 2022 3:33 AM

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Answer 1

Best reply

BDAqua

Level 10

239,435 points

Jan 2, 2022 8:47 AM in response to Marbert2

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

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Answer 2

BDAqua

Level 10

239,435 points

Jan 2, 2022 2:01 PM in response to Marbert2

I'd rename the filels in...

~/Library/Application Support/AddressBook/Metadata, like 08B56A46-A88C-4390-89F9-B1E3196BEFC2/ABSmartGroup.abcdg with an extension like .oldabcdg

Then the problem could be any of the files in here...

~/Library/Application Support/AddressBook/

~ tilde indicates your home folder

Apple hid the Users' Library folders...

Method 1:

From the Finder, select the Go menu at top of the screen, and choose Go to Folder.
In the window that opens, enter ~/Library, and click Go.

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Answer 3

BDAqua

Level 10

239,435 points

Jan 2, 2022 7:42 AM in response to Marbert2

Start with this...

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes.

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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Answer 4

Marbert2 Author

Level 1

8 points

Jan 2, 2022 9:33 AM in response to BDAqua

Hi BDAqua, Indeed it dit very well in the new account. I tried later in the main account and it failed again. Should I re-install HighSierra via Command (⌘)-R to make it run on the main account as well?

Anyway, thanks very much, Hubert.

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