Charging problem

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Jae-Hwi Author

Level 1

4 points

Charging problem

I bought a new Macbook pro 16" in December 2021.

It is been less than one month but there is a charging problem.

I cannot charge my laptop with the charger that I received when I bought the product.

I checked with USB-C to Magsafe charger whether my Mac has a problem or my charger has a problem.

It turned out that the adaptor is causing a problem (my opinion).

What can I do with this? How can I swap this one for a new charger?

Thank you for your service, hope I can get an answer soon.

MacBook Pro 16″, macOS 12.0

Posted on Jan 2, 2022 5:51 AM

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Answer 1

Best reply

kaz-k

Level 8

49,398 points

Jan 2, 2022 6:32 AM in response to Jae-Hwi

Hi, and Happy New Year.

Try to check your MacBook Pro with Apple Diagnostics if it reports battery or charger related error.

Use Apple Diagnostics to test your Mac - Apple Support

Apple Diagnostics reference codes - Apple Support

If it doesn't help, try to contact Apple Support or make Genius Bar reservation if your local retail AppleStore is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro and charger there.

Official Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Apple - Find Locations - Location Selector

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Charging problem

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