My name is Vicki F. I have an iPhone 12 mini that I purchases in the Westchester store in NYS. I’d like to pick up a replacement in the Albany Apple store today. Do I need an appointment?
[Edited by Moderator]
iPhone 12 mini, iOS 15
If you did I think you would know unless someone else bought the AppleCare+ Theft and Loss policy on your behalf if it was a gift. As far as I know that requires a claim that is processed by the insurer, which is AIG. There's a deductible ($149), and it appears that the only way to receive a replacement is that it gets shipped by Apple after AIG processes and approves the policy claim. I also believe that when there's a lost or stolen claim, Apple will make sure that the replaced phone is bricked if it ever connects to the internet.
https://support.apple.com/iphone/theft-loss-claims
https://aigtheftandloss.com/vendor/apple/faq
If you did I think you would know unless someone else bought the AppleCare+ Theft and Loss policy on your behalf if it was a gift. As far as I know that requires a claim that is processed by the insurer, which is AIG. There's a deductible ($149), and it appears that the only way to receive a replacement is that it gets shipped by Apple after AIG processes and approves the policy claim. I also believe that when there's a lost or stolen claim, Apple will make sure that the replaced phone is bricked if it ever connects to the internet.
https://support.apple.com/iphone/theft-loss-claims
https://aigtheftandloss.com/vendor/apple/faq
Unless you opted to purchase an AppleCare+ plan with Theft & Loss coverage, Apple will not replace your lost iPhone for free. You should know because this level of coverage would have added an additional $269 or more to the cost of the phone. Even with it, there is still a deductible charge.
deggie wrote:
How about this one? https://checkcoverage.apple.com
You will need your serial number.
The OP will need the box, have the serial number being recorded somewhere. Another way is looking up the serial number through this via logging in and checking on Devices.
To check to see what coverage you have go to Settings > General > About it will be shown just below the serial number.
deggie wrote:
To check to see what coverage you have go to Settings > General > About it will be shown just below the serial number.
When the device is lost?
True dat. Made your morning. Of course they can also call Apple.
How about this one? https://checkcoverage.apple.com
You will need your serial number.
Can you check if I have a lost iPhone replacement policy?
