You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Iphone not working

my iPhone 11 max pro keys are not working, I tried to restart my phone by pressing the lock and volume buttons but nothing is working.

iPhone 11 Pro Max

Posted on Jan 2, 2022 4:03 PM

Top-ranking reply

Community+ 2024

Level 10

125,429 points

Posted on Jan 2, 2022 4:07 PM

To force restart, quick press volume up, quick press volume down, press and hold the side button.

The quick presses do need to be quick, too.

If you have a case, remove it, and try the three-button sequence again.

If that fails, use the Get Support link in the upper right of this webpage, and discuss your options with Apple Support.

View in context

Similar questions