You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Battery replacement for early 2016 retina 12" macbook: do I need top DIY?

How can I get this battery replacement accomplished? Apple won't even let me schedule at a genius bar.

Posted on Jan 3, 2022 8:35 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 3, 2022 9:25 AM

..dianthe:

Perhaps locations have 'pandemic-related' issues with in-person

repairs? ~Some also may use remote drop-off and pickup service.


• Apple - Find Locations (sales, service/support, 'AASP' repair)

https://locate.apple.com/


Consider contacting any listed AASP from the Locate site page.

Some may be outside your immediate area. ~ Or contact those

who accept parcel service deliveries; & return them, same way.


• Apple Repair and Repair Status Check - Official Apple Support

https://support.apple.com/repair


..There are 'support options' mentioned in Apple genius pages..

Internal routing in some regions takes one to other destinations.


• Genius Bar Reservation and Apple Support Options - Apple

https://www.apple.com/retail/geniusbar/


[..Get 'Hardware' help..] may vary by genius referred locations.


3 replies
Question marked as Top-ranking reply

Jan 3, 2022 9:25 AM in response to dianthe

..dianthe:

Perhaps locations have 'pandemic-related' issues with in-person

repairs? ~Some also may use remote drop-off and pickup service.


• Apple - Find Locations (sales, service/support, 'AASP' repair)

https://locate.apple.com/


Consider contacting any listed AASP from the Locate site page.

Some may be outside your immediate area. ~ Or contact those

who accept parcel service deliveries; & return them, same way.


• Apple Repair and Repair Status Check - Official Apple Support

https://support.apple.com/repair


..There are 'support options' mentioned in Apple genius pages..

Internal routing in some regions takes one to other destinations.


• Genius Bar Reservation and Apple Support Options - Apple

https://www.apple.com/retail/geniusbar/


[..Get 'Hardware' help..] may vary by genius referred locations.


Jan 3, 2022 10:38 AM in response to K Shaffer

Thanks, K Shaffer, I suspect it is pandemic related because the link from my Apple support page indicates "Modified Genius Bar". I ended up booking with an Apple authorized supplier after confim=rming they would do the work and getting a price. I tried the BestBuy here in town but they were not helpful. Quoted me $800-$1200 saying they would have to replace the motherboard...

Battery replacement for early 2016 retina 12" macbook: do I need top DIY?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.