Photos will not upload from iPhone to Windows PC

I have been trying to upload my photos and videos from my phone to my laptop to clear up space but every time I go to upload them, one of two errors pops up:


  1. iPhone / photos on device not found
  2. Photos start uploading to laptop and then after a couple of minutes (and only a couple of photos) "device is not working properly" or "error with device" pops up


I have tried so many different things to try and troubleshoot this and nothing seems to work. I have tried:

  • Updating my laptop
  • Updating my phone
  • Updating iTunes
  • changing picture format preference on iPhone
  • restarting laptop / iPhone
  • ensuring laptop has access to my photos by checking the "Trust this Computer" and "Allow access to photos" notifications that pop up
  • making sure my iPhone stays unlocked while photos are downloading


I do not know what to do now to move my photos to my laptop.


Please help :)


iPhone XR, iOS 15

Posted on Jan 3, 2022 4:26 PM

Reply
1 reply

Jan 4, 2022 2:32 PM in response to carissa_01

Hello carissa_01,


Thanks for using the Apple Support Communities. We understand that you're having issues importing photos from your iPhone to your PC. If you haven't done so yet, try the suggestions provided in article, If you can't import photos from your iPhone, iPad, or iPod touch to your computer.


If you continue to experience issues, connecting with Apple Support may be your best option to help with this issue.


Get Support


Best regards.

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Photos will not upload from iPhone to Windows PC

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