You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to login to Apple ID, iCloud or AppStore on Mac after updating to Big Sur

I recently updated to Big Sur (11.6.2) and have been unable to sign into my iCloud or Appstore on my Mac.


When I go to System Preferences -> Sign in, my log in doesn't exactly fail, it just loops me back to the beginning and asks me to enter my Apple ID and password again. No error message.


My Apple ID still works on my phone, and I have confirmed the login/password I am using is correct. I can also sign in at apple.com and at icloud.com.


I was successful at creating a new user via System Preferences - > Users & Groups, then logging into my Apple ID, iCloud and the Appstore that way. However, everything I use is under my primary user.


Not sure what to do here. Is there a way to get my Apple ID working as my primary user? Or is there a way to merge my two users and make the newly created user the primary user?


If anyone has any ideas, I would appreciate some help. Thank you.

MacBook Air 13″, macOS 11.6

Posted on Jan 3, 2022 6:04 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 4, 2022 7:39 AM

Since the issue is isolated to your user account there may be a Login Item that is causing this issue.


On your Mac, choose Apple menu > System Preferences, then click Users & Groups . Click your account name below Current User, then click Login Items at the top of the window. Make a list of the login items—you'll need to remember them later. Select all of the login items, then click the Remove button .

Similar questions

4 replies
Question marked as Top-ranking reply

Jan 4, 2022 7:39 AM in response to BeauR7783

Since the issue is isolated to your user account there may be a Login Item that is causing this issue.


On your Mac, choose Apple menu > System Preferences, then click Users & Groups . Click your account name below Current User, then click Login Items at the top of the window. Make a list of the login items—you'll need to remember them later. Select all of the login items, then click the Remove button .

Unable to login to Apple ID, iCloud or AppStore on Mac after updating to Big Sur

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.