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tiamiyu289 Author

Level 1

4 points

I need to update my phone software

I have been trying to update my phone software for months now but it’s not installing and it keeps saying I’m not connected to the internet when I’m connected to a WiFi network

iPhone 11, iOS 14

Posted on Jan 3, 2022 10:26 PM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,906 points

Posted on Jan 3, 2022 11:49 PM

Connecting to Wifi is the first part and then getting connected to the Internet is the second

If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately

For your Internet connection.

Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you

However --> Connect iPhone to the Internet - Apple Support

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I need to update my phone software

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