Hello sir
I am Sumon
I have an iPhone 11, but the phone is in activation lock, my mama sent me the phone from Saudi, and I forgot Apple ID but I remember my passcode, but I am not given the passcode option to unlock, I need my phone very much Please help me a little sir and I have lost the original purchase receipt of the phone because my mama came to the country due to the epidemic corona virus please help please
sk297 wrote:
Hello sir
I am Sumon
I have an iPhone 11, but the phone is in activation lock, my mama sent me the phone from Saudi, and I forgot Apple ID but I remember my passcode, but I am not given the passcode option to unlock, I need my phone very much Please help me a little sir and I have lost the original purchase receipt of the phone because my mama came to the country due to the epidemic corona virus please help please
You have a lost or stolen device, or a device that is indistinguishable from a lost or stolen device.
You need the Apple ID and password holding the Activation Lock, or proof of original purchase showing the serial number or IMEI and a discussion directly with Apple.
Activation Lock is intended as the theft deterrent, and is deliberately not easy to bypass.
If the email address hint shown (n*@gmail.com) is yours and has been forgotten, you can try to reset that to regain access. Here is how:
If you forgot your Apple ID password - Apple Support
If you forgot your Apple ID - Apple Support
How to use account recovery when you can’t reset your Apple ID password - Apple Support
Contact Apple for help with Apple ID account security - Apple Support
No one here can assist with this reset or this unlock, and—without proof of ownership—Apple will not assist.
And if this was recently purchased or found, and given you're asking here, that usually means that the seller is unavailable or not responding or has disappeared, so no refunds and no unlock will be available from them. Which usually means you got scammed.
Without that Apple ID and password, or proof of original purchase, your remaining option is to recycle this device, as it will be useless to you.
And for completeness, if this was a used purchase or a found device, no, Apple will not identify the previous owner of the device.
sk297 wrote:
Hello sir
I am Sumon
I have an iPhone 11, but the phone is in activation lock, my mama sent me the phone from Saudi, and I forgot Apple ID but I remember my passcode, but I am not given the passcode option to unlock, I need my phone very much Please help me a little sir and I have lost the original purchase receipt of the phone because my mama came to the country due to the epidemic corona virus please help please
You have a lost or stolen device, or a device that is indistinguishable from a lost or stolen device.
You need the Apple ID and password holding the Activation Lock, or proof of original purchase showing the serial number or IMEI and a discussion directly with Apple.
Activation Lock is intended as the theft deterrent, and is deliberately not easy to bypass.
If the email address hint shown (n*@gmail.com) is yours and has been forgotten, you can try to reset that to regain access. Here is how:
If you forgot your Apple ID password - Apple Support
If you forgot your Apple ID - Apple Support
How to use account recovery when you can’t reset your Apple ID password - Apple Support
Contact Apple for help with Apple ID account security - Apple Support
No one here can assist with this reset or this unlock, and—without proof of ownership—Apple will not assist.
And if this was recently purchased or found, and given you're asking here, that usually means that the seller is unavailable or not responding or has disappeared, so no refunds and no unlock will be available from them. Which usually means you got scammed.
Without that Apple ID and password, or proof of original purchase, your remaining option is to recycle this device, as it will be useless to you.
And for completeness, if this was a used purchase or a found device, no, Apple will not identify the previous owner of the device.
For activation lock remove
