Cannot update App must accept Media Terms and Conditions

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Level 1

6 points

Cannot update App must accept Media Terms and Conditions

I run Zwift on my Apple TV (not the latest gen, one back). Every time I have to update the app, I get a notice that Apple Media Terms and Conditions have changed (they haven't since September) and that I must agree to them to continue. When I click OK, I get Coming Soon! and that's all. If I select Cancel I just go back to the same screen (trying to update again doesn't work either).

Removing the app and reinstalling works, but Zwift is not a small app and it takes a while; enough time that my lunchtime bike ride is shot.

Can someone help he get past this? This annoying enough that I'm really regretting purchasing an Apple TV.

Posted on Jan 4, 2022 9:29 AM

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Answer 1

Top-ranking reply

jpwkeeper Author

Level 1

6 points

Jan 15, 2022 3:54 PM in response to jpwkeeper

I have fixed the issue! After 4 days and 3.5 hours on the phone on Saturday night, we finally fixed it!

The trick, and this is going to sound odd, is that I had to go into Apple Music and start signing up for a free trial. Once I did that, I could accept the Media Terms and Conditions, and now Zwift will update!

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Answer 2

Urquhart1244

Level 10

146,232 points

Jan 5, 2022 6:45 AM in response to jpwkeeper

Apple TV (not the latest gen, one back).

Identify your Apple TV model - Apple Support

What is its version system software (tvOS)? Make sure it is up-to-date (tvOS 15.2).

Update your Apple TV - Apple Support

Every time I have to update the app …

Yeah, it seems they do so about twice a month. That is quite frequently.

I get a notice that Apple Media have changed (they haven't since September) and that I must agree to them to continue. When I click OK, I get Coming Soon! and that's all. If I select Cancel I just go back to the same screen (trying to update again doesn't work either).

Are you sure that is about the Apple Media Terms and Conditions? Not the Zwift Terms and Conditions? Because …

Removing the app and reinstalling works

… this would be subject to the same Apple Media Terms and Conditions as (auto) updating.

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Answer 3

Urquhart1244

Level 10

146,232 points

Jan 13, 2022 6:51 AM in response to jpwkeeper

If the issue persists, then I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).

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Answer 4

jpwkeeper Author

Level 1

6 points

Jan 13, 2022 6:59 AM in response to Urquhart1244

I am. She says that she's an expert in Apple TV issues (and I believe her) but she's never heard of this issue. She's also having trouble setting my Apple TV into a mode where she can collect diagnostic information, which I can't help but believe is related to my problem. It doesn't help that I don't run an Apple phone so we couldn't do video conferencing so she could see the issue (and she is prohibited from using any non-Apple Tech on the job, which I found fascinating).

It's been escalated to the super-secret group that not even she can call directly. I suspect it's a SW bug related to someone using Apple TV but nothing else in the Apple eco-system.

I mean, I suppose I can operate in the mean time by just uninstalling and reinstalling every time an update happens, but Zwift is over 2GB in size. I'm not doing that right now because I have it in failure mode and want to keep it that way in order to help diagnose the issue (I'll use FulGaz in the mean time for my rides).

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