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I received a link to a Keynote presentation so that I can collaborate in it, but the link opens the presentation in Keynote Web instead of the app. When I click Open in Keynote, it says that I need to have the latest version of Keynote (which I have) and Cloud Drive enabled (which I also have). I tried signing in to Keynote Web and reinstalling Keynote, but it still doesn't work.
Hello RWSupport58,
We're glad you thought to ask Apple Support Communities about the issue you're having with opening Keynote presentations from the iCloud website and within the Keynote app. We found the following requirements "To collaborate on your iPhone, iPad, or Mac, you'll need an iPhone with iOS 14, an iPad with iPadOS 14, or a Mac with macOS Big Sur or later, and Pages, Numbers, or Keynote 11.2 or later.
To collaborate using Pages, Numbers, or Keynote online at iCloud.com, you'll need Safari 9.1.3 or later or Google Chrome for your Mac. For PC you'll need Google Chrome or Microsoft Edge." here: About collaboration for Pages, Numbers, and Keynote
Double-check that you have the required versions installed. To check Safari, open Safari then choose the Safari menu > About Safari. For Keynote, you'll open that app and choose the Keynote menu > About Keynote.
Keep us posted!
Take care.
Hello RWSupport58,
We're glad you thought to ask Apple Support Communities about the issue you're having with opening Keynote presentations from the iCloud website and within the Keynote app. We found the following requirements "To collaborate on your iPhone, iPad, or Mac, you'll need an iPhone with iOS 14, an iPad with iPadOS 14, or a Mac with macOS Big Sur or later, and Pages, Numbers, or Keynote 11.2 or later.
To collaborate using Pages, Numbers, or Keynote online at iCloud.com, you'll need Safari 9.1.3 or later or Google Chrome for your Mac. For PC you'll need Google Chrome or Microsoft Edge." here: About collaboration for Pages, Numbers, and Keynote
Double-check that you have the required versions installed. To check Safari, open Safari then choose the Safari menu > About Safari. For Keynote, you'll open that app and choose the Keynote menu > About Keynote.
Keep us posted!
Take care.
Hi,
I may not have been quite clear, but I meant that the Open Keynote thing in Keynote Web didn't open the app even with all the requirements. I can use Keynote Web perfectly fine, but I find it slightly inconvenient compared to using the app since it doesn't have dark mode and a few other features. I did try using Safari to open Keynote Web then opening the app from there, but it gave the same thing as when I used my main browser (Opera). I did make sure that I updated both Safari and Keynote to the latest version, for that matter.
I managed to find a workaround where when opening the link in a website, it'll automatically download the document into Cloud Drive (assuming you're logged in). Thus, instead of opening it in Keynote through the button on the website, I'd go to Keynote itself, where I would find the presentation in Cloud Drive. Of course, I'd prefer that the link open Keynote without having to go to the iCloud website to download it, but at least it works, I suppose.
Hi, thanks for your input!
I actually tried that as well going through Keynote from iCloud drive and it does indeed work. However not as smooth but it works. Fingers crossed this will be fixed soon..✊🏻
Anybody knows if the bug has been ironed out in the latest version 12.0 ? (https://9to5mac.com/2022/04/07/apple-releases-feature-updates-to-pages-keynote-and-numbers-with-productivity-improvements-and-more/)
BR Peter
Hello, Peter (very funny reference),
It's nice to know I'm not the only one experiencing such problems. The workaround you found seems to work (albeit tedious). Also, about the other post about whether Version 12.0 fixes the bug, yeah, it doesn't (I tried).
Alright, I think I know what's happening: if you open a Keynote link in desktop apps like TextEdit (as Peter Lars Jensen said) or Discord, the presentation will automatically open in the app. However, if you open it in a browser website like WhatsApp Web or any other website, it would open the iCloud website. I still don't know why the Open in Keynote button does not work, but hey, at least we know what's going on with the links. Personally, I'd open it in the browser if I have to so it'll download into iCloud Drive, which I can then open from the iCloud Drive category in Finder.
This is a bug and here is a work around: Problems opening collaborative Keynote fr… - Apple Community
BR Peter
RWSupport58,
Thanks for letting us know. We recommend reaching out to Apple Support to look into this more: Get Support
Best regards.
Have you checked you have Keynote ticked in System Preferences/Apple ID/iCloud/iCloud Drive/Options...
Yes, it has already been checked.
In our company we are having lot of users with the same issue (and me too).
We did all what was possibile (e.g. re-install keynote) but does not work.
Great problem.
[Edited by Moderator]
Thanks, it's reassuring to at least know that I'm not the only one having this problem.
Hi!
I/we have the exakt same issue in my company, everything updated and tried safari and Chrome still no luck.
Any updates or anyone who has managed to solve it?
Can't open Keynote presentations in the app through links or Keynote Web
