Old Apple Watch still saying it is connected to my Apple ID

Question

Old Apple Watch still saying it is connected to my Apple ID

Hi, I have sold my old Apple Watch Series 3. I have deleted it from my list of devices as shown when I log into my Apple ID online. However, the watch is still asking for my Apple ID password and won't let the new owner link it to her phone/Apple ID. I have looked at the following information:

https://support.apple.com/en-gb/HT205009

... but since the watch is not listed as one of my devices, I don't know what to do next.

Does anyone have any advice?

Apple Watch

Posted on Jan 5, 2022 12:49 AM

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Answer 1

Jan 5, 2022 1:25 AM in response to 5876JazzHands

Try these steps:

login in again/re-pair the watch and then unpair/log out of the watch

2.reset your Apple ID password and choose disconnect all connected devices

or

try the steps in the article again:

https://support.apple.com/en-gb/HT205009

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Answer 2

Jan 5, 2022 2:57 AM in response to 5876JazzHands

Try this first as it's done online;

Online Activation Lock removal tool

If this doesn't work then;

If the watch is no longer listed on your icloud account you may have to get the watch back and try to repair it to your phone then follow the steps in this link;

What to do before you sell, give away or trade in your Apple Watch

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Answer 3

Jan 6, 2022 5:07 AM in response to Community User

Thank you. First step didn't work and so now having the watch posted back to me.

If anyone is looking up this chat thread to try and resolve an activation lock issue - definitely follow the steps to disable activation lock before handing on your old watch!

What to do before you sell, give away or trade in your Apple Watch

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Answer 4

Jan 5, 2022 1:10 AM in response to 5876JazzHands

Did you follow all the steps on this page?;

What to do before you sell, give away or trade in your Apple Watch

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Answer 5

Jan 5, 2022 1:22 AM in response to Community User

Not entirely, no. I didn't read that step-by-step process but before I sold it I restored the watch to factory settings and then unpaired from my phone. I then deleted the watch from my Apple ID. The issue seems to be that the watch thinks it is linked with my Apple ID but my Apple ID doesn't think it is. Can you help? Can this be resolved remotely without me requesting the watch back?

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Answer 6

Jan 5, 2022 2:06 AM in response to Itamar-adler2200

The op doesn't have the watch,he sold it,so how can he re-pair the watch?

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Answer 7

Jan 5, 2022 2:37 AM in response to Community User

A good point. The new owner has been in touch with me though and so may need to post the watch back. Can you think of another way to resolve the issue to avoid them having to post the watch to me?

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Answer 8

Jan 5, 2022 9:08 PM in response to Community User

Oh, i thought it got shipped back to them

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Old Apple Watch still saying it is connected to my Apple ID

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