Software update
New iphone XR
Trying to set up a brand new phone and it is asking me to update- i click continue and after a 10 min wait it says updating but doesn't go any further than this?
Check your mobile network, see this Apple article:
If you see No Service or Searching on your iPhone or iPad
https://support.apple.com/en-us/HT201415
Check your Wi-Fi network, see this Apple article:
Connect to Wi-Fi on your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT202639