Bought 200GB iCloud storage but I only have 5GB

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Level 1

4 points

Bought 200GB iCloud storage but I only have 5GB

Hi, I bought an extended iCloud 200GB storage. My payment is deducted every month, but I only have 5Gb of memory on iCloud. Can you please tell me what to do with it?

[Edited by Moderator]

iPhone 7, iOS 15

Posted on Jan 5, 2022 8:15 AM

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Answer 1

tygb

Level 9

64,628 points

Jan 14, 2022 9:08 AM in response to KonzaHotalik

See the article See your purchase history for the App Store, iTunes Store, and more - Apple Support

The funds are deducting every month automatically .

If you see purchases that you don't recognize or unexpected charges

If you see items in your purchase history that you don't remember buying, find out whether a family member bought the item. If family members have access to your device, you might want to require a password for every purchase. If someone else is using your Apple ID and password, change your Apple ID password.
Learn what to do if you don't recognize a charge on your statement from your bank or financial institution.
Learn how to request a refund.

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Answer 2

muguy

Level 9

77,443 points

Jan 5, 2022 8:19 AM in response to KonzaHotalik

Verify your space in iCloud at iCloud.com/settings. If you are paying for the space, you should see the total there.

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Answer 3

KonzaHotalik Author

Level 1

4 points

Jan 14, 2022 7:41 AM in response to KonzaHotalik

There is the photo..

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Answer 4

KonzaHotalik Author

Level 1

4 points

Jan 14, 2022 7:40 AM in response to muguy

Im iCloud setup only i have 
5gb of memory. But I have 
a photo of 79 Czech crowns 
leaving my account.

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Bought 200GB iCloud storage but I only have 5GB

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