Needing help with Monterey and Aftershokz Open Comm headphones

Hello averyl192,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your wireless headphones not working on one side, and muting themselves when using Zoom. Does this only occur in the Zoom app or does it occur in all apps on your Mac? Does restarting your Mac help: Shut down or restart your Mac

If not, is there absolutely no sound on one side, or is it cutting in and out on one side? Follow these steps if you feel like the sound is cutting in and out: If the sound from your wireless headphones cuts out or is distorted

If you still have issues with them, try these steps as well: If a Bluetooth headset doesn’t work with Mac

We hope this helps.

Cheers!

Hi.. yes, I have been using the sound view to keep me off mute.. but as a person who likes to walk around when talking, it just does not work :-(.

the latest email from Aftershokz have asked me to turn multipoint off, then on again (multipoint is the ability to connect multiple bluetooth devices). email from Aftershokz below.

After following al their advise, I still have issues but Aftershokz have offered to replace them to see if that works.. so that's my next step..

Hope this helps.

We understand kareng12,

At this point we recommend reaching out to the manufacturer of the headphones to see how to reset them, and if there are any firmware updates available for them. They may also have troubleshooting steps that could also help you out.

Cheers!

Hi all, has anyone found a solution to this? I have opencomm with MacBook Pro.. my opencomm connects fine but, without warning, mute's its self... I then cannot unmute the opencomm headset..

Speaking with AfterShokz US they advise to to ing to Privacy settings and uncheck the audio options but this does not resolve the issue..

Help... does anyone know how to resolve this?

Hi Lawrence,

I have found a solution to my issue and it sounds very similar - muting unexpectedly and not being able to turn it back on.

I have a MacBook Air and assuming they are about the same. Before the zoom call starts and I know the headset is paired and connected, go to Settings, then Sound.

In the Sound panel you'll see the ShokzOpenComm. Mine was highlighted in light grey. Click on it and it turns blue. I left that box open in case it happened again. This morning I taught two classes, no problem.

Hope this helps!!

Evie

Actually something very similar is happening to me using Monterey. As soon as I enter to a meeting, either zoom or google meet my headphone goes into muted automatically. I keep hearing the muted beep on the headphones but even pressing the mute on off button on the device won't change a thing. As soon as I disconnect from the meeting, either zoom or google meet I get the message: "muted off".

This was happening to me as well. I finally figured out that if I open Settings - Sound and click on Output - Aftershoxz and Input - Aftershokz I can hear and they can hear me. It's not a big deal and I hope they figure this out, but I do have to do it every time I open Zoom.

Once it happened and this trick didn't work. Had to use my airpods. And then I rebooted the computer after the call and it worked for the next one. Who knows?

Hope this helps.

I actually tried what egwatts suggested - I figured out that for some reason once I connect the Shokz as I am speaking the microphone volume starts to be decreased automatically until the Mute On function kicks in automatically. It is definitely only happening with these headphones using Monterey. If I use other headphones this issue doesn't occur. Anyone, ideas? Thank you everyone !

I have had the same issue. I purchased the OpenComm headset, returned those and got a replacement, and returned the replacement and purchased the OpenRun, and all have had the exact same problem with random muting during calls. I've been on the phone with support several times and nothing they have told me has worked. Unfortunately, I just have to return them. They are completely useless with MAC.

I purchased my Openrun Pro's 3 weeks ago. They were working great. I updated to Monterey this week and I am now experiencing the same issue. When I launch Zoom or Google Meets it turns on the mute function automatically and I can't turn it off. I had not experienced this before.

The work around is before I get on a call to go into the Sound settings. Turn on My Openrun Pros and then click on them to turn blue on the Output screen. You will hear your headphones say un-muted.

While this is aggravating it is a work around.

Cheers

My new OpenComm headset from Aftershokz worked beautifully on my phone and my MacBook Pro but when I connected it to my new iMAC, running Monterey 12.3.1, I had the same problem. I'm going to try some of the suggestions in this chat to see if that helps. FYI - You can unmute your headset by pressing both the + and - volume buttons at the same time - sometimes it stays that way and other times it returns.