Needing help with Monterey and Aftershokz Open Comm headphones

I've been using my afterschokz with zoom and other video beautifully as soon I figured out that I need to open Settings - click on Sound and click on OpenComm - both Input and Output. Works every time for me.

This is definitely a unique problem in macOS Monterey - my Open Comm headset worked perfectly fine on my MacBook Pro with Bug Sur. The problem, as many users described above appeared as soon as I upgraded my MacBook to Monterey, which also broke other Bluetooth apps that I used before. I happened to find a solution - I have a EPOS BTD 800 Bluetooth Dongle sitting around, I plugged it into my MacBook and paired it with my Open Comm headset. Guess what, my headset works perfectly fine. I guess, you may plug in any Bluetooth dongle, pair it with your Open Comm headset and it will work just fine.

Hello averyl192,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your wireless headphones not working on one side, and muting themselves when using Zoom. Does this only occur in the Zoom app or does it occur in all apps on your Mac? Does restarting your Mac help: Shut down or restart your Mac

If not, is there absolutely no sound on one side, or is it cutting in and out on one side? Follow these steps if you feel like the sound is cutting in and out: If the sound from your wireless headphones cuts out or is distorted

If you still have issues with them, try these steps as well: If a Bluetooth headset doesn’t work with Mac

We hope this helps.

Cheers!

Hi Lawrence,

I have found a solution to my issue and it sounds very similar - muting unexpectedly and not being able to turn it back on.

I have a MacBook Air and assuming they are about the same. Before the zoom call starts and I know the headset is paired and connected, go to Settings, then Sound.

In the Sound panel you'll see the ShokzOpenComm. Mine was highlighted in light grey. Click on it and it turns blue. I left that box open in case it happened again. This morning I taught two classes, no problem.

Hope this helps!!

Evie

This was happening to me as well. I finally figured out that if I open Settings - Sound and click on Output - Aftershoxz and Input - Aftershokz I can hear and they can hear me. It's not a big deal and I hope they figure this out, but I do have to do it every time I open Zoom.

Once it happened and this trick didn't work. Had to use my airpods. And then I rebooted the computer after the call and it worked for the next one. Who knows?

Hope this helps.

In Zoom if you turn OFF by unchecking the [Automatically adjust Audio Volume] of your input microphone with your headset selected, it solves the problem. Not tried it in GoogleMeet yet, but that worked for me on my MacBook 14.

I purchased my Openrun Pro's 3 weeks ago. They were working great. I updated to Monterey this week and I am now experiencing the same issue. When I launch Zoom or Google Meets it turns on the mute function automatically and I can't turn it off. I had not experienced this before.

The work around is before I get on a call to go into the Sound settings. Turn on My Openrun Pros and then click on them to turn blue on the Output screen. You will hear your headphones say un-muted.

While this is aggravating it is a work around.

Cheers

We understand kareng12,

At this point we recommend reaching out to the manufacturer of the headphones to see how to reset them, and if there are any firmware updates available for them. They may also have troubleshooting steps that could also help you out.

Cheers!

Hi.. yes, I have been using the sound view to keep me off mute.. but as a person who likes to walk around when talking, it just does not work :-(.

the latest email from Aftershokz have asked me to turn multipoint off, then on again (multipoint is the ability to connect multiple bluetooth devices). email from Aftershokz below.

After following al their advise, I still have issues but Aftershokz have offered to replace them to see if that works.. so that's my next step..

Hope this helps.

I have had the same issue. I purchased the OpenComm headset, returned those and got a replacement, and returned the replacement and purchased the OpenRun, and all have had the exact same problem with random muting during calls. I've been on the phone with support several times and nothing they have told me has worked. Unfortunately, I just have to return them. They are completely useless with MAC.

I was never able to overcome the random mute problem. However, I was able to abandon using my headset with Mac Mini (using Monteray iOS mentioned in this thread) altogether by simply connecting the headset to either my phone, laptop, and/or iPad (none of which uses the Monteray iOS) when I am in need ti use Zoom and my companies soft phone software. Since, I have experienced very little problems. Occasionally I have experienced sudden volume changes (which are regularly and easily remedied) though this typically occurs later in the day after prolonged use. Overall, I am still satisfied with the purchase despite some minor annoyances such as those described hereinabove. My last comment would include a request than future editions of the product include some method for adjusting the headset to fit more comfortably (particularly when either lying down, resting my head against a headrest, or when wearing my hair up in a ponytail) but the device is still so comfortable that at times I forget that I am even wearing them and am surprised when I suddenly hear sound so near my face! I use mine so frequently that putting them on have become as second nature as wearing glasses or putting on a bra. I definitely recommend to all my friends, despite anything in my posts that would indicate otherwise.