You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AmarantiPM Author

Level 1

4 points

Frozen phone

I tried to back up my iphone with ITunes via my laptop. It went through the motions but then froze and now I cannot get it to turn off or restart or receive or make calls. I have tried to contact Apple but have no luck.

iPhone 6s Plus, iOS 10

Posted on Jan 6, 2022 7:36 PM

Top-ranking reply

TheLittles

Level 10

195,401 points

Posted on Jan 6, 2022 7:57 PM

AmarantiPM Said:

"Frozen phone: I tried to back up my iphone with ITunes via my laptop. It went through the motions but then froze and now I cannot get it to turn off or restart or receive or make calls. I have tried to contact Apple but have no luck."

-------

Refer tot he following:

A. Troubleshooting a Frozen iPhone:

B. Troubleshooting Calls:

Calls: If you can't Make or Receive Calls on your iPhone - Apple Support
Messages: If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
"No Service": Is "No Service" shown on the top-left corner of your screen? If so, go here to fix this: If you See No Service or Searching on your iPhone or iPad - Apple Support

View in context

Frozen phone

Similar questions