You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Frozen iPhone

My phone is an iPhone 8. It shuts down and restarts frequently and on one of these times it froze on the white screeen with the apple logo. Before I just force restarted it but this time I tried and it turned black and went back to the iPhone logo. I have tried to plug into a MacBook but it doesn’t show on iTunes. I have now force restarted several times. I just want my photos but some aren’t backed up. Any one have an answer?


iPhone 8, iOS 13

Posted on Apr 26, 2020 12:44 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 26, 2020 12:57 AM

Hi


Have you tried this?


If your iPhone, iPad or iPod touch won't turn on or is frozen

https://support.apple.com/en-gb/HT201412

2 replies

Frozen iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.