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User profile for user: dhiraj217
dhiraj217 Author
User level: Level 1
11 points

No order number on the Apple Store purchance receipt to initiate a return

I would like to return a MacBook purchased from the Apple Store. I have the receipt but no where on the receipt I can locate an Order Number. I received this receipt as an email and printout at time of purchase. Also the purchase does not show under my Apple ID purchases, I guess at time of purchase in store we did not buy it through the apple account but paid it directly via our credit card.


I am trying to initiate an order return online and apple website it keeps asking me for the order number that I don't have.

MacBook Air 13″, macOS 11.6

Posted on Jan 6, 2022 7:30 PM

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User profile for user: TheLittles
TheLittles
User level: Level 10
196,141 points

Posted on Jan 6, 2022 7:34 PM

dhiraj217 Said:

"No order number on the Apple Store purchance receipt to initiate a return: [...]I am trying to initiate an order return online and apple website it keeps asking me for the order number that I don't have."

-------


Request One from Apple:

If you need an order slip, then contact Apple Support. See what they can find for you over the phone.


For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

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User profile for user: TheLittles
TheLittles
User level: Level 10
196,141 points

Jan 6, 2022 7:34 PM in response to dhiraj217

dhiraj217 Said:

"No order number on the Apple Store purchance receipt to initiate a return: [...]I am trying to initiate an order return online and apple website it keeps asking me for the order number that I don't have."

-------


Request One from Apple:

If you need an order slip, then contact Apple Support. See what they can find for you over the phone.


For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Reply

No order number on the Apple Store purchance receipt to initiate a return

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