You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My order does not appear - How can I return a product

Hello,


Three days ago I received my new Macbook pro M1 16 inches


The screen has a defect and I want to return it, but my order does not appear in my history, so I cannot ask for a return.


If I manually enter my order number, it says that it is already linked to my account


How can I issue a return or just make it appear at all?


Thank you

MacBook Pro 16″, macOS 12.6

Posted on Oct 14, 2022 8:38 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 14, 2022 11:59 PM

Hi,

Following article could help your issue.

Returns & Refunds - Shopping Help - Apple

If it doesn't help, contact Apple Support directly to ask about circumstance you face with now.

Official Apple Support


Similar questions

1 reply

My order does not appear - How can I return a product

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.