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Cant shut down

Trying to shut down Mac. Get attached error msg. See nothing running. Time Machine is nit running backup but light is steady on . This situation has been present for >20 minutes. What's up?

iMac 21.5″ 4K, macOS 12.0

Posted on Jan 6, 2022 7:58 PM

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Question marked as Best reply

Posted on Jan 7, 2022 12:48 AM

If you open Activity Monitor can you find a process running associated with an iPhone, I\iPad or iPod Touch?


If you can't find anything then download a this app so we can find more information about your installation.

https://etrecheck.com/upgrade

Run the app after you the error message.

It shows what is launched and other information and is very useful in finding causes of problems. After you first launch the app make sure you check Enable full disk access in the box in lower left.


After running the app use the app's feature to paste to clipboard. The in the text box for a reply in this forum click on the addition text icon. This is because the normal reply text box limits how much you can type.

o personal identifiable information is contained if the app output. The app was written for a person who is contributor to these Apple Support Communities

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3 replies
Question marked as Best reply

Jan 7, 2022 12:48 AM in response to PaulD_

If you open Activity Monitor can you find a process running associated with an iPhone, I\iPad or iPod Touch?


If you can't find anything then download a this app so we can find more information about your installation.

https://etrecheck.com/upgrade

Run the app after you the error message.

It shows what is launched and other information and is very useful in finding causes of problems. After you first launch the app make sure you check Enable full disk access in the box in lower left.


After running the app use the app's feature to paste to clipboard. The in the text box for a reply in this forum click on the addition text icon. This is because the normal reply text box limits how much you can type.

o personal identifiable information is contained if the app output. The app was written for a person who is contributor to these Apple Support Communities

Cant shut down

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