iPhone 11 (not pro) BACK Camera Blurry on 1x to 5x Zoom (0.5x to 0.9x & Front Camera Zooms Ok)

This MOST DEFINITLEY seems to be a manufacturing or software issue, particularly pertaining to versions of iPhone 11 (not pro).


Every support (and MANY other) recommendations I read, say to wipe off the lens or maybe try turning the HDR setting Off. Believe me, I am not the only iPhone 11 customer experiencing this problem. I've had this phone going on over a year now and the blurriness started well over 6-7 months ago, at least. I have tried EVERYTHING and to no avail. I am SO tired, and beyond frustrated, of not being able to use my iPhone's camera the way I intended to upon purchase. Personally, camera quality is a CRUCIAL purchasing factor, and why I have chose and loved using Apple/ iPhone products in the past. So, what is Apple doing currently, or what has been done (if anything) to resolve this ongoing issue?


Thank you, and I look forward to your response.


Longtime & Loyal Apple Customer,

HaleyRM

iPhone 11, iOS 15

Posted on Jan 6, 2022 8:04 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 7, 2022 12:42 AM

We don't know what Apple are doing but your best plan is to have it looked at - it sounds like water ingress to me but "blurry" can mean a lot of things.

You should arrange a repair

https://support.apple.com/iphone/repair/service

or: contact Apple Support 

Anything other than Screen or Battery may be a replacement phone and the price is in the article.

You can see additional service information within the following article:

Prepare your iPhone for packing and shipping


1 reply
Question marked as Top-ranking reply

Jan 7, 2022 12:42 AM in response to HaleyRM

We don't know what Apple are doing but your best plan is to have it looked at - it sounds like water ingress to me but "blurry" can mean a lot of things.

You should arrange a repair

https://support.apple.com/iphone/repair/service

or: contact Apple Support 

Anything other than Screen or Battery may be a replacement phone and the price is in the article.

You can see additional service information within the following article:

Prepare your iPhone for packing and shipping


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 11 (not pro) BACK Camera Blurry on 1x to 5x Zoom (0.5x to 0.9x & Front Camera Zooms Ok)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.