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Device not supported error for iPad Pro folio keyboard

Does anyone have a fix for this?

Posted on Jan 7, 2022 2:26 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 7, 2022 3:19 AM

See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard.


If your keyboard is within its one-year warranty, you should contact Apple Support for assistance; you will find the Get Support link at top-right of this page.  Alternatively, you can initiate a support case using the excellent Apple Support App.  If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist.  When visiting the Genius Bar, a reservation is recommended:

https://www.apple.com/uk/retail/geniusbar/




2 replies
Question marked as Top-ranking reply

Jan 7, 2022 3:19 AM in response to donishia48

See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard.


If your keyboard is within its one-year warranty, you should contact Apple Support for assistance; you will find the Get Support link at top-right of this page.  Alternatively, you can initiate a support case using the excellent Apple Support App.  If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist.  When visiting the Genius Bar, a reservation is recommended:

https://www.apple.com/uk/retail/geniusbar/




Device not supported error for iPad Pro folio keyboard

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