Factory Reset
Hi there!
hoping someone can help. We are trying to factory reset our MacBook. We followed all steps but now to reinstall it isn’t showing a hard drive.
can someone please assist ?
MacBook Air 13″, macOS 11.4
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Best reply
Follow these guidelines during installation:
- If the installer asks to unlock your disk, enter the password you use to log in to your Mac.
- If the installer doesn't see your disk, or it says that it can't install on your computer or volume, you might need to erase your disk first.
- If the installer offers you the choice between installing on Macintosh HD or Macintosh HD - Data, choose Macintosh HD.
- Allow installation to complete without putting your Mac to sleep or closing its lid. Your Mac might restart and show a progress bar several times, and the screen might be empty for minutes at a time.