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iPad Air port damage

Is there solution for fixing the port damage? It is not charging or connected with my computer , it seems the port it self has problem

iPad Air, iOS 12

Posted on Jan 7, 2022 5:04 AM

Reply
Question marked as Best reply

Posted on Jan 7, 2022 10:04 AM

These support pages should help with troubleshooting:


Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. If the iPad port itself has been damaged, your iPad will require repair - which may, or may not, be economically viable.


If you continue to experience difficulties, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


For direct repair:

iPad Repair - Official Apple Support

1 reply
Question marked as Best reply

Jan 7, 2022 10:04 AM in response to doaa297

These support pages should help with troubleshooting:


Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. If the iPad port itself has been damaged, your iPad will require repair - which may, or may not, be economically viable.


If you continue to experience difficulties, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


For direct repair:

iPad Repair - Official Apple Support

iPad Air port damage

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