Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My account shows only 2 authorized devices, but I cannot authorize my computer. The message pops up that I already have 5 devices authorized

My account shows only 2 authorized devices, but I cannot authorize my computer. The message pops up that I already have 5 devices authorized


Posted on Jan 7, 2022 11:10 AM

Reply
Question marked as Best reply

Posted on Jan 7, 2022 11:15 AM

Try the Deauthorize All button in the second screenshot below from Authorize or deauthorize your computer for iTunes Store purchases - Apple Support and then authorize any computers that you still have and want to use:


See your authorized computers

To automatically sign in to your Account Information page from your computer, click here. Or follow these steps:

  1. On a Mac, open the Music app, Apple TV app, or Apple Books app. On a PC, open iTunes for Windows.
  2. Sign in with your Apple ID.
  3. In the menu bar on your Mac or PC, choose Account > View My Account.

  4. Sign in with your Apple ID.
  5. On the Account Information page, scroll to the Apple ID Summary section. You'll see the number of computers that you've authorized with your Apple ID. You can’t see the names of those computers. If you haven't authorized 2 or more computers, you won't see this section.

If the number of authorized computers listed is more than what you expect, you might not have deauthorized the computers that you no longer use, gave away, or sold. You need to deauthorize all of your computers and then authorize each one that you still use.

1 reply
Question marked as Best reply

Jan 7, 2022 11:15 AM in response to samanna79

Try the Deauthorize All button in the second screenshot below from Authorize or deauthorize your computer for iTunes Store purchases - Apple Support and then authorize any computers that you still have and want to use:


See your authorized computers

To automatically sign in to your Account Information page from your computer, click here. Or follow these steps:

  1. On a Mac, open the Music app, Apple TV app, or Apple Books app. On a PC, open iTunes for Windows.
  2. Sign in with your Apple ID.
  3. In the menu bar on your Mac or PC, choose Account > View My Account.

  4. Sign in with your Apple ID.
  5. On the Account Information page, scroll to the Apple ID Summary section. You'll see the number of computers that you've authorized with your Apple ID. You can’t see the names of those computers. If you haven't authorized 2 or more computers, you won't see this section.

If the number of authorized computers listed is more than what you expect, you might not have deauthorized the computers that you no longer use, gave away, or sold. You need to deauthorize all of your computers and then authorize each one that you still use.

My account shows only 2 authorized devices, but I cannot authorize my computer. The message pops up that I already have 5 devices authorized

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.