Still waiting for action on my case

as I said, this is a user to user forum.

we don't know who you are, we don't have access to your information or any case you may have open.

There is nothing that anyone here can do to help you.

Contact Apple.

this is a user to user support forum. We know nothing about you or your case.

If you want to talk to someone at Apple, use the Get Support link at the top of the page