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iTunes doesn't detect or show CD

I've inserted a CD with iTunes open. Nothing happens.


There is no CD icon to click in the upper left corner. I ran the diagnostics and it said everything was fine and that it could detect my optical drive and the audio CD.

Windows, Windows 10

Posted on Jan 7, 2022 11:19 PM

Reply
1 reply

Jan 9, 2022 7:23 AM in response to Aashishkebab

Hello Aashishkebab,


Welcome to Apple Support Communities!

If we understand your post correctly, iTunes doesn't recognize or detect your CDs. We'd like to help!


"If you have trouble importing songs from an audio CD

In the iTunes app  on your PC, check the following if iTunes doesn’t recognize audio CDs or if you’re having trouble importing songs:

  • If iTunes doesn’t recognize an audio CD (it doesn’t appear in the iTunes window) or a window doesn’t appear when you insert a CD, quit iTunes, then open it again by double-clicking the app icon in the iTunes folder in the Program Files folder on your hard disk. Don’t open iTunes using the shortcut on your desktop. If iTunes now recognizes the CD, delete the iTunes shortcut and create a new one.
  • If error correction is turned on, it can take longer to import CDs. Choose Edit > Preferences, click General, then click Import Settings. If the “Use error correction when reading Audio CDs” checkbox isn’t selected, select it. If it’s already selected, deselect it.
  • If you’re having trouble importing songs, make sure you check your computer or drive manufacturer’s site for firmware updates and install any that are appropriate for your computer and CD or DVD drive.
  • Make sure you have the latest software updates for Windows or your CD or DVD drive. Check the Windows website and your computer or drive manufacturer’s site for updates. Also make sure you have the latest drivers for your video and sound cards.
  • If you have more than one CD or DVD drive, try using iTunes with each drive.
  • To see if iTunes can find any problems with your CD drive, choose Help > Run Diagnostics, then choose CD/DVD drive tests. See the Apple Support article Gather and use iTunes Diagnostics in iTunes for Windows.
  • If it’s taking a long time to import a song (more than 10 minutes) from an audio CD, the CD may be dirty or scratched. Try cleaning the CD with a soft, lint-free cloth, then importing the songs again.

If you still have trouble importing songs, visit the iTunes Support website."


Import songs from CDs into iTunes on PC


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!

iTunes doesn't detect or show CD

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