Apple watch series 7 missing in delivery UPS

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Apple watch series 7 missing in delivery UPS

Hi all,

I would like to ask for your suggestion on what I should do on this matter.

I had ordered an Apple watch series 7 for my dad as a present, and I was tracking this item from Apple via UPS (I live in the UK). But, after it was shipped to the UK, on the way between processing, it was recorded as 'Missing merchendise'. I have raised this issue with Apple and also the UPS, and apparantly is under investigation. I was wondering what I should do next?

Will Apple provide replacement for this? My dad was looking forward to this, and I did not have heart to tell him it went missing on the way.

I was home only for holidays, but I had to extend my week because of this - I don't know how long it will take...

Any advice?

Kind regards,

S.

Apple Watch Series 7

Posted on Jan 8, 2022 6:25 AM

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Answer 1

CR500

Level 1

10 points

Jan 8, 2022 6:30 AM in response to SSINGER92

In my past experience (not with Apple), the shipping carrier will investigate the loss. Once the loss is confirmed, the carrier (UPS) will communicate with the shipper (Apple) and they will issue a replacement product. Not that I have first had experience with a lost product from Apple, but I’d be extremely surprised if Apple didn’t take care of you. Good luck! Let us know!

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Answer 2

Jan 8, 2022 8:03 AM in response to SSINGER92

You've done all the things you can do. You let UPS and Apple know and now UPS needs to determine what happened after Apple released the watch to them. It may take a while, but Apple/UPS will make this right, especially since the tracking suggests it's missing. Disappointing for sure, but they'll make this right for you. You just have to wait and keep checking.

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Answer 3

Jan 8, 2022 10:15 AM in response to SSINGER92

I'm so sorry that the Apple Watch 7 got lost. That is a surprise to me, I've never had anything get lost by Apple. Of course, different shipping companies can lose it. Like usual, it may say "Lost in mail" but how long has it been lost in the mail? Keep checking, and good luck!

-techygirlhere⌚️

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Apple watch series 7 missing in delivery UPS

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