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JDuckToo Author

Level 1

5 points

Norton 360 and macbook pro compatibility?

I haven't seen anything on the compatibility of Norton 360 and MacBook pro, so I'm restarting the conversation again. I have a 2013 MacBook Pro Retina. I installed Norton 360 on 2Jan (part of my new years resolution). What really spurred me to do this was because I got that Google going to Yahoo problem. So instead of installing the free Mac MalwareByte software that most recommend, since we have four copies of 360 remaining (husband has windows), I decided I'd install it on my mac (with some trepidation. The first install seemed to work and Norton found 6 files of the malware and removed them. 360 was supposedly working fine, until I did the "clean" function. But then my MacBook got hungup and the fan continued to run for 10-15 minutes so I did did a reboot. Called Norton when after the reboot I couldn't connect to the internet. The helpful agent went right to network settings and removed the norton connection and I then could re-connect to internet immediately. She helped me with full reinstall and everything was working fine, even the VPN. After 2-3 days of working fine I got up one morning and the Norton icon was gone from my system tray at the bottom of my screen. So I called Norton again. The Norton help desk agent had me open the application from the application folder and the Icon reappeared. But the VPN wouldn't connect it was just spinning and pending. They helped me uninstall with the RemoveNortonMacfiles.command and wanted to reinstall Norton. I told them, I'd have to think about it. Now I am wondering if anyone is actually successfully using Norton 360 on their MacBook Pro? I don't want to screwup my MacBook. Perhaps I already have (since apparently there are always norton files hanging around even after you use the uninstall app from Norton, or so I've read). So I'm wondering if any folks out there who are way better than I at this stuff what I should do about leaving Norton off or trying to reinstall on my MacBook. We bought the Mac new in 2014 an have never had any virus/malware problems (that I'm aware of...) until this past December. So, the question I'm asking real mac experts is should I try it again or not?

MacBook Pro 13″, macOS 11.6

Posted on Jan 8, 2022 7:49 AM

Top-ranking reply

Jack-19

Level 8

46,008 points

Posted on Jan 8, 2022 7:53 AM

Welcome to the Apple Support Communities.

Delete Norton ASAP: How to Delete Anti-Virus, Cleaners, VPNs,… - Apple Community.

Mac computers do not need any sort of anti-virus, cleaners, VPNs, etc. The only thing they are good at is creating false marketing promises and taking consumers' money. They are all scams. In fact, anti-virus and other cleaners cause performance issues, security issues, and make macOS appear buggy. Your Mac is far worse with these types of Apps installed.

Mac computers have protection built-in, which is the best protection for your Mac. For specifics on macOS Security, see: macOS - Security - Apple and Protecting against malware in macOS - Apple Support. Mac computers also have built-in storage recommendations: Optimize storage space on your Mac - Apple Support. You can even use the built-in macOS Firewall: Block connections to your Mac with a firewall - Apple Support. Other than that, all you should do is restart your Mac approximately once a week and keep macOS up to date: Update macOS on Mac - Apple Support.

However, should you ever get adware or malware on your Mac, the only tool that should be used to remove it is the free Malwarebytes for Mac. This App is the only exception to the general rule that no anti-virus, anti-malware, etc. should be used.

Jack

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Norton 360 and macbook pro compatibility?

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