Error Code 1104 - Black Screen - iPad Pro 12.9" 3rd Gen

Question

Error Code 1104 - Black Screen - iPad Pro 12.9" 3rd Gen

My iPad Pro 3rd Gen 12.9" screen went black while using it. Doing a force reset did not fix the issue. During reset, Apple logo does show up on the screen. Once device is booted the screen is black. If you press the power button several times, it will occasionally flash the display on then off for a fraction of a second. Connected via USB C to iMac and attempted to upgrade to iOS 15.2 (from 15.1) and during update I got an Error Code 1104 and update failed. During update, screen worked fine showing status. Rebooted and then selected option to restore to default. Once this was complete I got a message "There is a problem with you iPad". No change to screen after resetting to default (still black with occasional flashing on the display while pressing power button on/off). Battery level is at 100%. Any idea what is wrong? Seems like maybe a hardware issue?

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Jan 8, 2022 7:52 PM

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Answer 1

claire504

Community Specialist

Jan 11, 2022 10:49 AM in response to floatsonwater

floatsonwater,

Thanks for clarifying. If you restored your iPad to factory settings and still have issues, it is possible this could be a hardware issue. From here, you can contact Apple Support for further assistance here: Contact Apple Support

Or you can also find nearby authorized service locations with this link: Apple - Find Locations - Location Selector

Best wishes to you.

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Answer 2

claire504

Community Specialist

Jan 10, 2022 7:11 AM in response to floatsonwater

Hey floatsonwater,

We understand that the screen of your iPad Pro is blank, even after doing a force restart and also when trying to upgrade to iPadOS 15.2. To clarify, did you update only to iPadOS 15.2 or did you restore your iPad (erasing it and setting it up as new)? We want to make sure we understand the step you've taken.

This could be a possible hardware issue. The articles below might be helpful, depending on whether you only updated or restored:

Let us know if those help or if you've already tried those steps.

Take care.

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Answer 3

Jan 10, 2022 4:38 PM in response to claire504

I did both, update to 15.2 (Error code 1104 during update) and then since update failed I restored the iPad to the factory settings. I believe it's most likely a hardware issue.

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Error Code 1104 - Black Screen - iPad Pro 12.9" 3rd Gen

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