Not Able To Add Multiple Rules Based On Subject In iCloud Mail

Question

Level 1

4 points

Not Able To Add Multiple Rules Based On Subject In iCloud Mail

Rules in iCloud Mail are broken since recently. Can't add multiple rules based on subject anymore.

I can create a rule based on subject typing "1". But any rule based on subject "2" will not be added after clicking on adding. Only if I delete the first rule I can create the second rule. I only noticed this bug with rules based on subject. This used to work properly a few months ago.

Kindly asking to to fix this as rules on iCloud Mail work server-based and thus operate across all devices automatically in contrast to rules on macOS Mail which is more of a hassle.

Anyone else able to reproduce this bug?

Many thanks,

Arne

MacBook Air 13″, macOS 12.1

Posted on Jan 9, 2022 12:33 PM

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Answer 1

Drew_7

Community Specialist

Jan 10, 2022 12:49 PM in response to arne230

Hello arne230,

We understand you're unable to create rules in Mail as expected. We recommend testing with another device and browser following these steps: Set up rules to filter email in Mail on iCloud.com

Also, we recommend checking this page for any known issues: System Status

Regards.

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Answer 2

mprgb

Level 1

13 points

Jan 11, 2022 2:21 AM in response to arne230

i have exactly the same problem. newest updates on all devices. tested different browsers (also windows). nothing helps. i opened a support case in december 2021 and it seemed as if the support agent understood the problem, but now apple no longer responds to my inquiries about the status of the ticket.

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