Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

sjb2419 Author

Level 1

8 points

MBA Retina Early 2020 - Broken screen - External Monitor showing thi

Hi all. I just received my Aunt’s MBA Retina (with a broken screen - she dropped it), to either fix or sell for parts. I hooked it up to an external monitor and I’m seeing these screens only. Mouse pointer is visible and moving around normally via the trackpad. However, she sent it to Apple and they sent it back saying it wasn’t worth fixing. Any idea if this is fixable?

I’m tech savvy - I’ve rebuilt/replaced parts on iPhones, iPads, various PCS and tablets, etc. - But I’ve never worked on a Mac computer. Not sure if this is even fixable, so wanted to check in here first.

TIA for any feedback. I’m attaching images of the screen I’m getting on the external monitor (older LG flat screen). Screen changes among these three screens as I click around via trackpad.

MacBook Air (2020 or later)

Posted on Jan 9, 2022 2:27 PM

MBA Retina Early 2020 - Broken screen - External Monitor showing thi

Similar questions