Shared album not always working for some recipients

Question

Level 1

4 points

Shared album not always working for some recipients

I’ve been posting photos in a shared album (with a number of family members able to see it). I’ve just learned that a number of these people haven’t been able to see all of the images and videos.

I'm pretty sure they should be calling apple to deal with this themselves…I’m not seeing any issues on my end (or with the other albums other people have shared with me, but I post the most often on the one album).

Has anyone else figured out a way to correct this or is it an issue the recipients should handle on their ends?

iPhone 8 Plus, iOS 15

Posted on Jan 9, 2022 6:44 PM

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Answer 1

Brian_P7

Community Specialist

Jan 10, 2022 3:15 PM in response to Ailujoolz

Hi, Ailujoolz, and thanks for reaching out. It seems you have a concern about some people not being able to access a shared album you've created. We'll be glad to assist.

If most people are able to access the content, and the album is set up properly as shown here: How to share albums in Photos on your iPhone, iPad, and Mac; then you'd be correct about the people that are unable to access the content having issues on their end.

We hope this clears it up for you.

Cheers!

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Answer 2

Ailujoolz Author

Level 1

4 points

Jan 10, 2022 5:26 PM in response to Brian_P7

Thank you. I’ve been telling these recipients to get in touch with apple for awhile, but many haven’t - I’m now getting reports of which images they can’t see but no one has called yet. I’ll continue encouraging them to do so.

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Shared album not always working for some recipients

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