iTunes Store / Music crashes Mac OS Monterey 12.1 and Mac Mini M1.

Hello SnickZ., thank you for your reply!

I've tried many of the proposed solutions before, but it didn't help.

I started iTunes/Music again clicked into 4 albums in the iTunes Music Store and then the problems started. I took a look at the pop-up windows. The mouse and keyboard disconnect and reconnect all the time, apps in the menubar appear and disappear, the window freezes and then it's possible again to move the mouse for a short moment.

The Pop-Ups appear and disappear and appear again. The pop-up windows show the following messages. (They're in German, so I try to translate them):

Window 1: "CommCenter wants to use the keychain for "Login". Please enter your password for keychain."

Window 2: "callservicesd wants to use the keychain for "Login". Please enter your password for keychain."

Window 3: "iCloud Drive may not function correctly. Check the system configuration "iCloud". The communication with a helper app failed." There's a button: "Open Apple-ID settings." (Note from me: iCloud Drive is not activated).

Window 4: "sharingd wants to use the keychain for "Login". Please enter your password for keychain."

Then Window 1 reappears. I can't push anything on Window 3.

The comes Windows 5: "CallHistoryPluginHelper wants to use the keychain for "Login". Please enter your password for keychain."

Window 1 reappears plus Window 6: "Transparent network proxy for Apple system services wants to use the keychain for "Login". Please enter your password for keychain."

Then comes the message: "This Mac can't be connected to iMessage as there's a problem with your Apple-ID. Open the settings of your Apple-ID to solve the problem.

I finally unplugged my Mac Mini and restarted it. I only have the problems with Music and the iTunes store and they came with the update of MacOS 12.1

I read somewhere that Apple is working on a big change of the iTunes Store and Music and that the app will work much faster in the future. Maybe there's a problem with that?

Thank you for your help!

Hello Jeff_W. thank you very much!

The Mac starts to become unresponsive after I click into different albums (about 4 to 5) and click a few songs. First the iTunes Store starts to respond slower and slower. Then the Mac starts freezing and after some seconds the different pop-ups appear and finally the moused keyboard start connecting and disconnecting all the time with the relating message windows mouse/keyboard connected/disconnected.

A Window from the third party app "BetterTouch Tool" also appeared now. I use the app to speed up my mouse cursor. A deinstall and restart didn't help, so it's not because of this app. The interesting thing is that sometimes all those pop-ups appear when the Mac is unresponsive, but sometimes the Mac restarts directly without becoming unresponsive. The window goes black and instantly the login window appears.

As I can use the Music app except the iTunes Store, I'll wait and see if there's a fix with 12.2. I suspect, that the problem comes with the major changes of the iTunes store that Apple is working on at the moment, but maybe I'm wrong.

Thank you very much to both f you for taking your time trying to help me! I'll post an update once the problem is finally solved.

Thank you ryane77!

I created a second Admin account and it seems, the problem with the iTunes Store doesn't exist there. I returned to my old account and it took much longer to crash my Mac this time, but the problem is still there (in the old account, not in the new).

What should I do with the new account? I have so much settings in the old Admin account, that it wouldn't be a good idea to delete it, as it would be to much work to reinstall everything and get all the settings back, especially in all the third party apps from Adobe etc.

I hoped MacOS 12.2 would solve my problem, but it's still there. I'll contact the Apple support and see if they can help. If the problem is gone, I'll post the solution here.