Unable to add cards to wallet

I have just purchased a refurbished iPhone 12 Pro Max. Trying to do my bit for the planet.

I restored a backup from my current XS Max and went to re-add my cards but get the error:

’Card not added’

’Contact your card issuer for more information’


So I did, there are no locks or restrictions.

I have tried re-adding the cards manually.

Defaulted the phone set it up as new tried adding the cards manually.

Tried the passcode work around I googled.

Tried signing in and out of iCloud.

Tried creating a new Apple ID.

I have an iPhone 6s for work, added the cards to that no issue.

I have spoken to Apple on the phone and went round in circles trying the things I’ve already tried.


Nothing works and it’s frustrating as ****.

I’d say I’m tecchy as I have a tech job and I’m good a fault finding but this one has been stumped.


Please Help.


iPhone 12 Pro Max, iOS 15

Posted on Jan 10, 2022 12:27 PM

Reply
3 replies

Jan 10, 2022 4:56 PM in response to SamB1985

Issues with Wallet/If you have trouble adding a card to wallet


  1. Start by going to settings>general>reset>and reset all settings.
  2. Turn off your device and turn it back on.
  3. Force reboot your device (Force reboot device - Apple Support)
  4. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  5. Make sure you are using the latest iOS/macOS update.
  6. Make sure that your date and time is correct under Settings > General > Date & Time.
  7. Make sure that you are connected to a known-good network and are not connected to a VPN.
  8. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.
  9. Make sure that your zip code is accurate under Settings > [your name] > Payment & Shipping.
  10. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  11. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
  12. A passcode is required to use the Wallet app. 
  13. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  14. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  15. Once all of that is completed go to these links - Adding credit or debit cards to Apple Pay - Apple Support, Set up Apple Pay - Apple Support
  16. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  17. Apple Pay support can be reached here - Apple Pay Customers



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to add cards to wallet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.