Ever since the latest IOS update, I cannot get my daughter’s downtime to work. I set the customized schedule, back out of the page, and then it automatically switches downtime to OFF. It just won’t work. What is going on and how can I fix this?
iPhone 5c, iOS 10
Hi Jsnyd77,
Thank you for using the Apple Support Communities. Being able to set downtime limits is definitely important, and we'd like to offer assistance. As we understand it, you're able to set a schedule under Settings > Screen Time > Downtime, but the settings don't seem to be saved. Is that right?
To verify a few points, is "Scheduled" switched on there? Are you tapping "Turn On Downtime Until Schedule" at any point?
When you're setting the customized schedule, are you using Every Day, or Customize Days? Knowing the process you're using and which exact switches or features seem to be changing will help to narrow this down.
Also, are you using iCloud and Screen Time for Family?
The best steps will vary depending on the above, but if you haven't already, it might help to do a restart of the device in question and then try configuring it again: Restart your iPhone
Keep us posted. Take care.
Hello Jsnyd77,
We appreciate the detailed reply. If the issue is recurring after you've turned off Screen Time and tried setting it up again, we recommend contacting Apple directly to look into this further: Get Support
Kind regards.
Thank you, yes I am using the family time for my teenager’s screen time. I do customized days (to essentially turn her phone off on school nights). “Scheduled” is toggled on, but not “turn on downtime until scheduled” because that turns on the downtime right away. I just want downtime on from 11 pm-6am on weekdays. My next step is to turn off screentime altogether, and then restart.
Downtime issue
