Voice cutting out

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Level 1

6 points

Voice cutting out

Hi we just purchased iphone 13 pro and updated to ios 15.2 (latest).

when i do video calls person who i am talking to complains of my voice cutting out and cant understand what i am talking about. So frustrating as i paid pretty good money for this phone.

i have already tried resetting all my phone's settings and restarting the phone couple of times. Also did forced restart.

nothing helping. Please help.

iPhone 13 Pro

Posted on Jan 10, 2022 11:51 PM

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Answer 1

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SravanKrA

Community+ 2024

Level 10

411,024 points

Jan 11, 2022 1:35 AM in response to jaimin6897

If you have a hearing or sound issue on your device then please try some of these processes to set it right

If you have a distorted sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad
If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...
If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support
If the other person is not able to listen to you then please click this to identify the issue --> If the microphones on your iPhone, iPad, and iPod touch aren't ...

If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support

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Voice cutting out

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