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Just received my ipad air 4, charged it once up to 100% used it of about 3 days, had to turn of sleep mode while I was using it for a presentation. After finished I closed the ipad(think I did close the home screen) and opened it this morning after two days of not using it screen is totally black and not showing that it is charging. Been charging now for 3 hours and still nothing.
Tried force start with no response.
Any help please?
iPad Air, iPadOS 15
Reading the troubleshooting steps you already performed (to no avail): put it on charge, force restart it, since your device is brand new, I suggest that you make an appointment (*) and have your device inspected (along with charger and cable) at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
Reading the troubleshooting steps you already performed (to no avail): put it on charge, force restart it, since your device is brand new, I suggest that you make an appointment (*) and have your device inspected (along with charger and cable) at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
In making no assumptions as to what your may have already tried…
Connect your iPad to its Power Adapter and allow the iPad to charge, undisturbed, for at least an hour. While still connected to external power, try a forced-restart:
Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Ipad Air 4 64gig not turning on
