Unable to hear calls unless on speaker phone

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Level 1

5 points

Unable to hear calls unless on speaker phone

When I make a call, the speaker icon flashes on and off and I am unable to hear anybody unless I tap the speaker icon again and have the call on speakerphone.

There are no bluetooth devices connected and all of my software is upto date, any suggestions?

iPhone 12, iOS 15

Posted on Jan 11, 2022 5:05 AM

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Answer 1

Best reply

SravanKrA

Community+ 2024

Level 10

410,426 points

Jan 11, 2022 5:11 AM in response to Rosie_30

If you have a hearing or sound issue on your device then please try some of these processes to set it right

If you have a distorted sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad
If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...
If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support
If the other person is not able to listen to you then please click this to identify the issue --> If the microphones on your iPhone, iPad, and iPod touch aren't ...

If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support

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Answer 2

Rosie_30 Author

Level 1

5 points

Jan 11, 2022 5:26 AM in response to SravanKrA

Hello,

thanks for that, unfortunately they haven’t worked. I have tried a lot of trouble shooting myself already.

When making a call or receiving a call the speaker icon briefly flashes on and off and I am then unable to hear anybody at all unless on speaker.

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Answer 3

Feb 3, 2022 10:32 PM in response to Rosie_30

I have this exact problem. It seems to be common issue following an update. When is apple going to rectify this? It’s been over a month since I’ve been able to use my phone as a phone. Every conversation I have has to be on speakerphone. This phone is only a year old. I’m not paying this one out and having to buy a new one because of something Apple did. So Apple…if you can’t fix it, are you replacing phones?

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Unable to hear calls unless on speaker phone

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