You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

how to remove an icon from the upper right hand of computer screen

I have an icon (identity guard) which keeps opening every time i open my computer. I stopped their service and want this icon off my computer. I have not been able to uninstall as I cant find it on my computer. any help would be great!


MacBook Pro (2020 and later)

Posted on Jan 11, 2022 8:32 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 11, 2022 8:39 PM

Hi Holly,


Please run EtreCheck on your Mac and post the entire text report here. Using that, I might be able to locate where the app resides and help you remove it.


EtreCheck can be downloaded for free from EtreSoft's website: https://www.etrecheck.com

1 reply

how to remove an icon from the upper right hand of computer screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.