You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Time stamp bug

The iPhone SE Crashes due to time stamp bug. What do I do?

Posted on Jan 12, 2022 8:24 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 13, 2022 9:14 AM

Greetings, asher251!


From your post, it sounds like you are looking for information about a diagnostic error you see on your iPhone SE. We’re glad that you reached out to the Apple Support Communities. We see no one has responded to your post yet. Here are a couple of things that might help others answer your question:


  • At what point are you seeing this error/message on your screen? What steps are you taking to lead you to this screen? 
  • Does the message appear when you use a specific app or feature on your device? If so, which app/feature? 
  • Also, is your iOS software up-to-date? If not, create a backup of your iPhone, then update the software. Here's how:


We hope this information helps out or leads to others joining this discussion with feedback and support.


Take care! 

5 replies
Question marked as Top-ranking reply

Jan 13, 2022 9:14 AM in response to asher251

Greetings, asher251!


From your post, it sounds like you are looking for information about a diagnostic error you see on your iPhone SE. We’re glad that you reached out to the Apple Support Communities. We see no one has responded to your post yet. Here are a couple of things that might help others answer your question:


  • At what point are you seeing this error/message on your screen? What steps are you taking to lead you to this screen? 
  • Does the message appear when you use a specific app or feature on your device? If so, which app/feature? 
  • Also, is your iOS software up-to-date? If not, create a backup of your iPhone, then update the software. Here's how:


We hope this information helps out or leads to others joining this discussion with feedback and support.


Take care! 

Jan 13, 2022 1:24 PM in response to asher251

asher251,


Thank you for returning to the Apple Support Communities with this information. We want to ensure we offer you any information that can help with this issue.


To start, we'd like to confirm which iOS software is currently installed on your iPhone? You can check under Settings > General > About.


If you have not tried already, please Restart your iPhone. Does this help to resolve the issue? Often this simple step will refresh the apps and software on the device to solve numerous problems you may encounter. If the issue still persists, you may want to additionally try to complete a force reboot of your iPhone. Here's how: Force restart iPhone.


If the iPhone is up-to-date and the restarts do not correct the issue, you'll want to reach out directly to Apple for further assistance. You can find their contact information here: Contact Apple for support and service.


Kind regards!

Jan 13, 2022 2:50 PM in response to asher251

asher251,


Thank you for confirming the iOS version that is on the device. Also, you make a good point about the device rebooting. However, if the iPhone is restarting due to a software issue, it's possible that the reboot (done due to it freezing) may not end processes running in the background. Force restarting the device will ensure this has been done.


Additionally, the steps in this link may help, as they deal specifically with the issue you're experiencing with the device powering off/restarting unexpectedly: If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly.


If you continue to experience this issue after completing these steps, you'll want to Contact Apple for support and service. We hope this information helps you out.


Best wishes.

Time stamp bug

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.