Hi, my MacBook Pro is quite old now but it’s been taken care of.
I’ve turned it on and I cannot sign in. Mouse is working and keyboard makes a tone like when something is unavailable as an option? Not sure that explains it too well.
how do I get into my Mac if I can’t sign in? *i do not have any software installed that allows me to use my phone / device as wireless keyboard and no wired usb keyboard. Thanks!
MacBook Pro 13″, OS X 10.11
M-k-w wrote:
Hi, my MacBook Pro is quite old now but it’s been taken care of.
I’ve turned it on and I cannot sign in. Mouse is working and keyboard makes a tone like when something is unavailable as an option? Not sure that explains it too well.
how do I get into my Mac if I can’t sign in? *i do not have any software installed that allows me to use my phone / device as wireless keyboard and no wired usb keyboard. Thanks!
An external keyboard may be a work a round...
See if you qualify— https://support.apple.com/keyboard-service-program-for-mac-notebooks
Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
M-k-w wrote:
Hi, my MacBook Pro is quite old now but it’s been taken care of.
I’ve turned it on and I cannot sign in. Mouse is working and keyboard makes a tone like when something is unavailable as an option? Not sure that explains it too well.
how do I get into my Mac if I can’t sign in? *i do not have any software installed that allows me to use my phone / device as wireless keyboard and no wired usb keyboard. Thanks!
An external keyboard may be a work a round...
See if you qualify— https://support.apple.com/keyboard-service-program-for-mac-notebooks
Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
Locked keyboard
