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Level 1

4 points

iPad Pro frozen

My brand new iPad Pro is frozen , does not respond to pressing volume up, volume down then hold power button

Posted on Jan 12, 2022 10:06 PM

Top-ranking reply

Community+ 2024

Level 10

289,768 points

Posted on Jan 13, 2022 9:35 AM

Attempt a forced-restart:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

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