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I have connected my iPad with Wi-fi connection for update the software, but i can’t update there is message saying “this update requires a wi-fi network connection to download “ i have no problems withthe connection

I have connected my iPad with Wi-fi connection for update the software, but i can’t update there is message saying “this update requires a wi-fi network connection to download “ i have no problems withthe connection.

iPad Air 2, iPadOS 14

Posted on Jan 13, 2022 2:23 AM

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Question marked as Best reply

Posted on Jan 13, 2022 2:47 AM

If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with your network connection. Temporary removal, if present, may resolve the problem.


A forced restart prior to attempting the update may also clear the problem:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Otherwise, if your iPad is capable of being updated to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


If an OTA update directly from iPad settings continues to be problematic, you should be able to perform the update using a PC or Mac computer. You will need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.

1 reply
Question marked as Best reply

Jan 13, 2022 2:47 AM in response to goba32

If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with your network connection. Temporary removal, if present, may resolve the problem.


A forced restart prior to attempting the update may also clear the problem:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Otherwise, if your iPad is capable of being updated to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


If an OTA update directly from iPad settings continues to be problematic, you should be able to perform the update using a PC or Mac computer. You will need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.

I have connected my iPad with Wi-fi connection for update the software, but i can’t update there is message saying “this update requires a wi-fi network connection to download “ i have no problems withthe connection

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