You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

donya134 Author

Level 1

4 points

Disabled phone

How can I get my daughters phone to work after she has disabled it? She does not remember her apple ID password.

Posted on Jan 13, 2022 9:45 AM

Top-ranking reply

Niel

Level 10

733,331 points

Posted on Jan 13, 2022 9:59 AM

Click here and follow the instructions. Restoring the iPhone requires plugging it into a computer with iTunes installed, or a Mac running Catalina or newer.

Tell her to check her web browser autofill entries and other records, or use Apple's iForgot service, or contact their Account Security team, or if you've encountered the activation lock, tell the unit's original owner to click here and submit an unlock request. If the unit isn't activation-locked, they're separate issues.

(211986)

View in context

Disabled phone

Similar questions