You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

App Store icon disappeared from new Watch SE

I just purchased an SE watch for my son and added it to family share. Initially the App Store icon appeared on his watch however it disappeared on day 2.


Anyone know why and how to get it back? Note, I have the App Store turned on from my iPhone for both my watch and under his.

Posted on Jan 13, 2022 5:22 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2022 7:28 AM

Hi, Mzzz007. 


Thanks for getting back to us. Here are a few other places to check and steps to try:


  • On your son's Apple Watch, tap Settings. Check the following:

- Is your son's name listed at the top of the page under Settings?

- If you scroll through the list of apps and settings, is the App Store listed there?




Best wishes. 

6 replies
Question marked as Top-ranking reply

Jan 15, 2022 7:28 AM in response to Mzzz007

Hi, Mzzz007. 


Thanks for getting back to us. Here are a few other places to check and steps to try:


  • On your son's Apple Watch, tap Settings. Check the following:

- Is your son's name listed at the top of the page under Settings?

- If you scroll through the list of apps and settings, is the App Store listed there?




Best wishes. 

Jan 15, 2022 2:39 PM in response to JessS19

  • On your son's Apple Watch, tap Settings. Check the following:

- Is your son's name listed at the top of the page under Settings? YES

- If you scroll through the list of apps and settings, is the App Store listed there? NO


  • Did you set up your son's Apple Watch with Family Setup? YES. You might want to double-check what you've allowed him to have access to: Set up Apple Watch for a family member. HE HAS FULL AUTHORIZATION TO DOWNLOAD APPS


  • Did you restrict the time some apps are available with Schooltime? You might want to check that setting as well: Use Schooltime on Apple Watch. NO


Thanks for the reply. We unpaired then paired his phone back to “my” iPhone as what was originally done and the App Store icon appeared for a brief 15 mins or so and then disappeared. We tried unpairing/pairing again and no App Store icon appeared.


Appreciate any other suggestions.


App Store icon disappeared from new Watch SE

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.