How do you reset apple tv when the remote is not responding and power cycle doesn't work?

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Level 1

4 points

How do you reset apple tv when the remote is not responding and power cycle doesn't work?

I was trying to do a reset and update function on my apple TV. During the update, it hung up. I have then performed power cycles, and it does not work. The MENU button on remote is not responding but the volume button works. I can reset it by pressing MENU + HOME buttons, but after the reset, the MENU button on remote still not responding. How can I do a factory reset, when the apple TV and the remote are not responding?

Posted on Jan 14, 2022 4:22 AM

Answer 1

Top-ranking reply

Urquhart1244

Level 10

152,028 points

Jan 17, 2022 4:49 PM in response to abdi216

What is your model Apple TV? Identify your Apple TV model - Apple Support

You may need to restore the system software, externally through a computer. How that is done, depends on the exact model that you have. Restore your Apple TV - Apple Support

Answer 2

mingoslkd

Community Specialist

Jan 15, 2022 8:07 AM in response to abdi216

Hi abdi216,

We'd like to help you find the best resolution for factory restoring the Apple TV. Looking over Reset or restore your Apple TV to its factory settings this will refer to using the remote, and links to having you follow If your Apple TV remote isn’t working. We hope this helps you reach a solution for being able to use the Apple TV remote.

Thank you for using Apple Support Communities.

How do you reset apple tv when the remote is not responding and power cycle doesn't work?

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