iMessages "Read All" not working

Hi there!

I have this strange bug whereas I can't get rid of all unread messages in iMessage app (it's badged with 38 unread messages) – "Read all" option isn't working for me. Scrolling through the list of all messages doesn't help as well – it looks like I don't have any unread messages, so the "unread notifications" are only as an icon badges.

I had this problem on iPhone 11 Pro, thought during migration to a new one (now I have 13 Pro) would solve this, but unfortunately it stayed.


A little background story:

For almost a decade (since the iMessages introduction) I used to stack unread messages for fun (spam, bank notifications etc.), but one day I decided to read them all :)


I tried to look through the support community but didn't find any relevant thread.

Any help would be much appreciated and thank you in advance.


P.S. FYI – I use several MacBooks – and I don't have this problem with iMessage there (no unread notifications).

iPhone 13 Pro

Posted on Jan 14, 2022 8:29 AM

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Question marked as Top-ranking reply

Posted on Jan 15, 2022 10:28 AM

Welcome to the Apple Support Communities, martib24.


We understand that you're unable to clear some unread messages on your iPhone. Let's see how we can help. Is Filter Unknown Senders turned on? You can check by going to Settings > Messages. If the feature is turned on, open the Messages app, then tap Filters in the top left corner. From there, tap either All Messages or Unknown Senders. You should now be able to see the unread messages. Learn more here: Block, filter, and report messages on iPhone.


If those steps don't help, reply to this message.


Cheers.

3 replies
Question marked as Top-ranking reply

Jan 15, 2022 10:28 AM in response to martib24

Welcome to the Apple Support Communities, martib24.


We understand that you're unable to clear some unread messages on your iPhone. Let's see how we can help. Is Filter Unknown Senders turned on? You can check by going to Settings > Messages. If the feature is turned on, open the Messages app, then tap Filters in the top left corner. From there, tap either All Messages or Unknown Senders. You should now be able to see the unread messages. Learn more here: Block, filter, and report messages on iPhone.


If those steps don't help, reply to this message.


Cheers.

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iMessages "Read All" not working

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